RETURN AND REFUND POLICY

1. By placing an order electronically through the website you are using, you are deemed to have accepted the Preliminary Information Form and the Distance Sales Agreement presented to you.
2. Buyers are subject to the provisions of Consumer Protection Law No. 6502, the Distance Contracts Regulation (RG:27.11.2014/29188), and other applicable legislation regarding the sale and delivery of purchased products.
3. Shipping costs are borne by the buyer.
4. Each purchased product shall be delivered to the person and/or organization at the address specified by the buyer, provided that the delivery period does not exceed the legal limit of 30 days. If the product is not delivered within this period, the buyer may terminate the contract.
5. If delivery of the purchased product becomes impossible, the seller must notify the buyer within 3 days of becoming aware of this situation. The total amount paid must be refunded to the buyer within 14 days.
6. If the buyer fails to pay for the purchased product or cancels the payment through bank records, the seller’s obligation to deliver the product shall cease.
7. If, after delivery, it is determined that the credit card used by the buyer was unlawfully used by unauthorized persons and the product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, with shipping costs covered by the seller.
8. If delivery cannot be completed on time due to force majeure circumstances beyond the seller’s control, the buyer shall be informed. The buyer may request cancellation of the order, replacement with a similar product, or postponement of delivery until the obstacle is removed. If the buyer cancels the order, the product price will be refunded to the bank within 14 days.
9. Before accepting delivery of the goods/services subject to the contract, the buyer shall inspect them. The buyer is responsible for protecting the goods/services after delivery. The invoice must also be returned together with the product.
10. The buyer may exercise the right of withdrawal within 14 (fourteen) days from the date the purchased product is delivered to the buyer or to the person/organization designated by the buyer, without assuming any legal or criminal liability and without providing any reason, provided that the seller is notified through the contact information below.

*** SHIPPING COSTS FOR RETURN AND EXCHANGE REQUESTS ARE THE RESPONSIBILITY OF THE CUSTOMER.

RETURN CONDITIONS

The returned product must be sent back with its product tag intact, hygiene seals unbroken, and in the original transparent protective bag and original packaging/box. The product must be returned in the same condition in which it was delivered.

Please open and inspect packages that you believe may have been damaged during shipping in the presence of the delivery company representative.

*** DAMAGED PRODUCTS WITHOUT AN OFFICIAL DAMAGE REPORT WILL NOT BE ACCEPTED FOR RETURN.

To process a return, the product must be sent together with the invoice. Products that have lost their resale value or are no longer in a condition suitable for resale to another customer will not be accepted for return, and no refund will be issued.

Approved returns will be refunded to you as soon as possible.

COMPANY INFORMATION

Company Name: Bunco Gıda A.Ş.

Address: Sanayi Mahallesi, Sanayi Caddesi No:15, Kurtköy/Pendik Istanbul, TURKEY

Email: [email protected]

Phone: +90 553 227 31 46