FREQUENTLY ASKED QUESTIONS (FAQ)
Do the products arrive frozen?
No. Your order is prepared from our daily fresh production after your purchase and delivered within 2 days. Once received, you may consume the product within 3 days or store it in a deep freezer for up to 6 months.
Are the products cooked, or do we need to cook them ourselves?
The products are delivered fully cooked and ready to eat. You only need to reheat them. They can be heated using a steamer, microwave, air fryer, or conventional oven. Alternatively, they may be thawed at room temperature and consumed cold as a sandwich.
Do the products contain gluten?
Yes. Our products contain gluten.
Are the products vegan?
Yes. No animal-derived ingredients are used in our products.
Are the listed prices inclusive of VAT?
Yes. All prices displayed on bunco.com.tr include applicable VAT.
What should I do if I receive the wrong product?
If the product you receive differs from the one you ordered, please contact our customer service team via WhatsApp at +90 553 227 31 46 to arrange a replacement.
I have just placed an order. Can I modify it?
Yes. Orders may be modified provided they have not yet been handed over to the shipping carrier. Please contact our customer service team via WhatsApp at +90 553 227 31 46 for assistance.
Can I change my delivery address after placing an order?
You may change your delivery address if your order has not yet been shipped. Please contact our customer service team via WhatsApp at +90 553 227 31 46 to request an address change.
The product I want is out of stock. Will it become available again?
Yes. Our inventory is regularly replenished, and out-of-stock products may become available for purchase again.
SHIPPING & DELIVERY
How can I check whether my order has been shipped?
You can track the status of your order through the "My Orders" or "Order Details" section of our website.
Is there anything I should check when receiving my shipment?
Yes. Products may occasionally be damaged during transportation. When receiving your package, please inspect it for signs of damage such as crushing, tearing, leakage, or moisture.
If you notice any damage, do not accept the delivery and request that the courier representative prepare an official damage report.
The courier attempted delivery while I was not at home. How can I receive my order?
If you are unavailable at the delivery address, your shipment will be transferred to the nearest courier branch serving your area. The package will be held there for up to 3 days.
You may collect your order by visiting the courier branch and presenting a valid identification document. Orders not collected within 3 days may be returned to our company.
CANCELLATION & RETURNS
How and when can I cancel my order?
You may cancel your order before it has been shipped. Once the shipping process has begun, cancellations can no longer be processed.
For canceled orders, refunds will be issued within 7–10 business days using the original payment method.
Situations Where the Right of Withdrawal Cannot Be Exercised
In accordance with applicable consumer protection regulations, the right of withdrawal cannot be exercised for:
- Products that are perishable or likely to expire rapidly (such as fresh food products);
- Products whose packaging or seal has been opened after delivery and which are unsuitable for return for health protection or hygiene reasons;
- Products that have been consumed, used, damaged, or altered by the customer after delivery.
What should I do if the product I received is defective?
If the product you received is defective, please return it to us within the applicable return period (14 days).
Following inspection, a refund will be processed where appropriate. If the same product remains in stock, you will also be informed that a replacement order may be placed.